Refund policy

Returns and Refunds

Contact us at thehypeplanetstore@gmail.com with any questions or requests for returns/refunds.

If your order was a victim of fraud, please contact us as soon as possible to get it resolved. Do not file a chargeback before contacting us. Thank you! 

If your order was incorrect, please contact us and we will get it resolved. Thank you.

Returns

Our policy lasts 50 days. If 50 days have gone by since the purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. 

Example: Package tampered with during delivery

Any item that is returned more than 50 days after delivery

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.

If you’ve done all of this and you still have not received your refund yet, please contact us at thehypeplanetstore@gmail.com

 

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thehypeplanetstore@gmail.com and send your item to: 24 Regent Drive, Oak Brook IL 60523, United States.

  

Shipping

To return your product, you should mail your product to: 24 Regent Drive, Oak Brook IL 60523, United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an items over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.